![]() You can offer your buyer an exchange for another product or issue a refund. Contact your customer or a carrier service to arrange a return. To get items returned, arrange a return by contacting your customer or a carrier service. Canceling an order prevents you from collecting payment. If you purchased a shipping label for the order, you can void the shipping label. The Ecwid storefront can be added to multiple platforms and you can manage them all from one central location. Join thousands of other Ecwid Affiliates. With Ecwid, it’s easy to expand your business and start selling not only on your website or Instant Site, but on social media and any other websites. If you build sites for clients and want to include an online store. ![]() Control everything seamlessly from a single dashboard with centralized inventory, order management, pricing, and more. For other payment methods, you need to create a refund from your payment account. Create low-cost advertisements that drive the right shoppers to your store in minutes. The payment method added by your app works just like any other payment method added by a merchant. For Lightspeed Payments or Chase Integrated Payments Powered by WePay, you can issue a refund from your Ecwid admin. In your domain account, add an A record for your subdomain and point it to your Ecwid IP address. Refunds are not triggered automatically upon canceling an order, so you need to do it manually. In your Ecwid Admin, go to Instant Site settings, specify your custom subdomain (example: ) in the Use your own domain name field and copy the Ecwid IP address that you'll see below (when your cursor is in the field). If a customer doesn’t want an exchange for another item, you need to issue a refund. Tap the payment status and then tap Cancelled.Īfter you cancel an order, you may need to take follow-up actions depending on the order status: whether it was paid or shipped.Your free online store is just a few clicks away. ![]()
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